1. When will my flower delivery arrive?
Your flower delivery will arrive any time between:
- Monday to Friday between 8am and 5pm
- Saturday between 8am and 3pm
Unfortunately we cannot specify exact times as we use an external courier.
However, you can request an am or pm delivery in the "special instructions for seller" box after adding your item to cart.
We will do our absolute best to accommodate your request. Feel free to call us to discuss your delivery with us 07 5445 1403.
2. Will I receive a notification when my order is delivered?
No, unfortunately, we are unable to accommodate this.
3. Sunshine Coast Flower Delivery information
We do same day deliveries all over the Sunshine Coast.
We have two cut off times:
- Orders need to be placed before 11am, for deliveries $15 - $25,
- Orders need to be place before 2pm, for deliveries $10 - $12.
Do you need your flowers delivered urgently? Please call us 07 5445 1403
4. How can I make changes to my order?
Mistakes happen and things change!
You can update your delivery date, message, delivery address and recipient name.
5. Re-Delivery Fe
If an incorrect delivery address or incorrect delivery name has been supplied and we have already dispatched your gift, a re-delivery fee will apply.
Re-delivery fees are quoted on a case by case basis depending on delivery suburb.
Gifts cannot be re-dispatched until payment has been confirmed.
We can only guarantee changes that are made at least 24 hours before your delivery date, but always give it a try and let ourteam know and we can see what we can do!
We pride ourselves on high quality customer service, so know that we will always do our best for you!
6. Do you deliver during COVID-19 Lockdowns?
Yes, we offer contactless delivery for all products available on our website and in store.
In fact flowers are perfect gifts during lockdowns and we have been successfully delivering flowers since the pandemic began in February 2020.
Our very experienced delivery drivers will assess whether it is safe to leave your order at the premises. If we have any concerns, we will make the best decision we can.
We reassure you that our staff are highly trained in the Australian Government advised safe hygiene practices and social distancing measures and will adhere to the requirements at all times.
7. How will my flowers be packaged for delivery
Your flowers will always arrive at their destination in water bubbles or in water filled vases.
Plants will always be watered before delivery.
All contactless deliveries will be left in a shady or under cover area, safe from the elements, pets and prying eyes.
We have very experienced flower delivery staff.
8. Should I provide special instructions?
Yes!! If you provide as much information about the delivery location as possible your delivery will more likely be made without issues.
- For orders sent to residential addresses, please ensure that our drivers will be able to gain access to the property.
- If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the gift can be left.
- If you are sending to a business address, please provide the name of the business and whether the gift should be delivered to reception or specific area.
If our drivers cannot leave the gift in a safe location they will be returned to Buderim Floral Art and a re- delivery fee will apply.
9. Deliveries to Sunshine Coast Hospital
We follow the Hospital rules. Our drivers will always leave your flowers or gifts at the reception desk as per hospital policies.
Please ensure your recipient will not be discharged on the day of your delivery, as they can sometimes be missed.
Occasionally, if the hospital staff are busy, or your recipient is in a respiratory ward or having surgery your delivery may take some time to be delivered from reception to your recipients room.
Please be patient, it's important to remember that the hospital staff have other priorities and duties to attend to.
10. Can I send a gift to the family at a Funeral
Yes of course you can.
Please provide as much detail as possible. The more information we have, the better. We pass all instructions and information onto our staff and delivery drivers to ensure that your flowers/gifts are delivered to the correct funeral service at the correct time and are going to the correct recipient.
Who is the recipient?
At a minimum we will require who is the service for example "funeral service of the late John Doe".
If your delivery is for the family of the deceased please provide their names also.
Where is the service?
Please provide the name of the Funeral Home/Chapel and location; example "Gregson and Weight Buderim".
What time is the service?
Please provide the time of the funeral service and give as much notice as possible so we can ensure your order is delivered prior to the service.
11. What can I send to a funeral
Generally it is best to send one of the following:
- A box arrangement;
- Wreath; or
- Sheaf style bouquet.
These items are packaged and presented in florist foam and can be set down somewhere at the service without the need for a vase.
If you are the family of the deceased and are ordering the flowers for the funeral service, please give us a call (07 5445 1403) so we can discuss your requirements.
12. Can you send me a photo of my Flowers
We are a very busy florist. We are almost always preparing many orders each day and this may not be possible.
Sometimes this can be accommodated. Keep in mind that often your recipient will send you photos of the flowers when they arrive!
Please put your request in the special instructions box after adding your item to cart and we will do our best.