FAQs

Answers to the questions we are asked most. Can't find what you need? Call us on 07 5445 1403 or email shop@buderimfloralart.com.au.

When will my flower delivery arrive?

Monday to Friday, deliveries arrive between 8am and 5pm for orders placed before 2pm on the day of delivery. On Saturday, deliveries arrive between 8am and 3pm for orders placed before 10am.

We cannot guarantee an exact time because we use a courier, but you can request an am or pm delivery in the "special instructions for seller" box after adding your item to the cart, and we will do our absolute best. For anything time critical, call us on 07 5445 1403.

What is the cut off time for same day delivery?

Order before 2pm Monday to Friday, or before 10am on Saturday, for same day delivery anywhere in our Sunshine Coast delivery area. If your delivery is urgent, please call us on 07 5445 1403.

How much does flower delivery cost?

Delivery is priced by suburb:

  • $12: Buderim 4556 (including Forest Glen, Kunda Park, Mons, Sippy Downs and Tanawha)
  • $14: Mooloolaba, Mountain Creek, Maroochydore, Cotton Tree, Kuluin, Twin Waters, Mudjimba, Marcoola, Pacific Paradise, Alexandra Headland and Kawana Waters
  • $19: Caloundra and surrounds, Coolum, Peregian and Woombye
  • $22: Palmwoods, Mooloolah Valley and Palmview
  • $24: Eudlo and Ilkley
  • $29: Nambour, Bli Bli, Yandina, Eumundi, Cooroy, Tewantin, Noosaville, Noosa Heads, Landsborough, Glass House Mountains, Beerwah, Maleny and the hinterland

See the full suburb list on our delivery information page. The exact fee is calculated at checkout.

Can I pick up my order instead?

Yes. Choose Pickup in the cart and collect from our shop at 1/106 King Street, Buderim. We are open Monday to Friday 7:30am to 4:30pm and Saturday 7:30am to 12pm.

Will I receive a notification when my order is delivered?

No, unfortunately we are unable to send delivery notifications.

How can I make changes to my order?

You can update your delivery date, card message, delivery address and recipient name. Please let us know as soon as possible by emailing shop@buderimfloralart.com.au or calling 07 5445 1403. We can only guarantee changes made at least 24 hours before your delivery date, but always ask and we will do what we can.

Is there a fee for re-delivery?

Yes. If an incorrect delivery address or recipient name has been supplied and your gift has already been dispatched, a re-delivery fee applies. It is quoted case by case depending on the suburb, and the gift cannot be re-dispatched until payment is confirmed. The same applies if our driver cannot find a safe place to leave the gift and has to bring it back to the shop.

How are flowers packaged for delivery?

Bouquets always travel in a water bubble or a water filled vase, and plants are watered before they leave the shop. If nobody is home, our drivers leave the delivery in a shady, covered spot, safe from the weather, pets and prying eyes.

Should I add special delivery instructions?

Yes, please. The more detail you give us, the smoother the delivery:

  • Homes: make sure our driver can get into the property.
  • Secure buildings: make sure the recipient is home, or tell us a safe place to leave the gift.
  • Businesses: give the business name and whether to deliver to reception or a specific area.

Do you deliver to Sunshine Coast hospitals?

Yes. We deliver to Sunshine Coast University Hospital, Sunshine Coast University Private Hospital, Buderim Private Hospital, Kawana Private Hospital, Selangor Private Hospital, Nambour General Hospital, Caloundra Hospital and Noosa Hospital. Our drivers leave flowers and gifts at reception, as hospital policy requires.

Please check your recipient will not be discharged on the delivery day. If ward staff are busy, or your recipient is in surgery or a respiratory ward, it can take a little while for the delivery to reach their room.

Can I send flowers to a funeral?

Yes. Please give us as much detail as possible so the flowers reach the right service at the right time:

  • Who the service is for, for example "the funeral service of the late John Doe", and the family's names if the flowers are for them.
  • Where the service is: the funeral home or chapel name and suburb.
  • What time the service starts, with as much notice as possible.

What flowers should I send to a funeral?

A box arrangement, a wreath or a sheaf style bouquet. These are arranged in florist foam and can be set down at the service without a vase. See our funeral and sympathy flowers. If you are the family ordering flowers for the service, please call us on 07 5445 1403 so we can talk through your wishes.

Can you send me a photo of my flowers?

Sometimes. We prepare many orders every day so we cannot always promise, but add your request in the special instructions box after adding your item to the cart and we will do our best. Often your recipient will send you a photo when the flowers arrive.

What if my chosen flowers are not available?

Flowers are seasonal, so flower colour and type may vary with availability. We will always do our best to create an arrangement you will love, in the style you chose.

We love looking after our customers. Don't hesitate to call us or add any helpful information to your order.